Frequently Asked Questions
Orders & Shipping
Our service partner is UPS, DHL and ARAMEX.
Actual turnaround time can vary. Please note that our service partners do not deliver on weekends and holidays.
Usually, by air need 7-14 dqys; by train need 45-60 days; by sea need about 60 days. （Does not consider the effectiveness of customs clearance）
you can send inquiry to us.
An exchange is not possible.
Compatibility
The actual situation is subject to the computer environment
Compatible
Elite Series
Next Level Racing GTElite – Wheel Plate Editions
Next Level Racing GTElite Lite – Wheel Plate Editions
Next Level Racing F-GT Elite – Wheel Plate
Next Level Racing F-GT Elite Lite – Wheel Plate
Next Level Racing F-GT Elite 160 – Wheel Plate
Wheel Stands
Next Level Racing Wheel Stand 2.0
Next Level Racing Wheel Stand DD
Square Tube
Next Level Racing GTtrack Cockpit
Next Level Racing F-GT Cockpit
Other cockpits
Next Level Racing GTRacer
Next Level Racing Go Kart Pro
Next Level Racing GTLite Pro
Cammus C5 Pedal Compatibility
Compatible
Elite Series
Next Level Racing GTElite (Including Lite versión, Side & Front Mount, Wheel Plate Edition)
Next Level Racing F-GT Elite (Including Lite versión, Side & Front Mount, Wheel Plate Edition)
Next Level Racing F-GT Elite 160 (Including Lite versión, Side & Front Mount, Wheel Plate Edition)
Lite Series
Next Level Racing GTLite
Next Level Racing GTLite Pro
Next Level Racing F-GT Lite
Our products aren’t compatible with PS4, PS5 or XBOX Official.
Some of our customers tested with three-party plug tools and played on PS4, PS5 or XBOX.
Here attached the links for reference.
https://www.youtube.com/@kevinlei1969
https://www.youtube.com/watch?v=qFDZ2_s6XLQ
https://www.youtube.com/@JoeyBagZ/videos
The Cammus Support System：https://support.cammus.com/
Knowledge Base – A fully built support system with ready-to-use knowledge bases covering gear setup, FFB tuning, driver installation, and game compatibility.
Real Human Ticket Support – If there is anything the knowledge base does not cover? You can raise a support ticket, and the real Cammus customer service agent picks it up personally.
Products
There are two sets of cables in the base package, including data cables and power cables. The power cables are connected to the round opening on the back of the base or square opening power, data cable white small square port connected to the base, USB port connected to the computer USB port.
After connecting the base to the power supply and the computer correctly, turn on the mobile phone, search for the CAMMUS application in the application store and install it,register and log in,click the scan in the upper right corner on the home page of the APP, scan the QR code on the label on the back of the base, obtain the verification code and enter it to complete the binding activation.
Through computer desktop software or mobile APP.
.Click the link to the download page : http://oldwp.cc/downloads/
Connect the device to the computer with a USB data cable – open the computer desktop – firmware upgrade – open the firmware update assistant- click the update button on the device that prompts to update – restart the base after the update is complete.
The device is too old to be compatible with the new firmware; 2) The device fails to enter DFU mode; 3) Prompts for firmware update is complete, but the fan of the device is always running at high speed, and the DFU mode has not been exited.
Press and hold the blue and white buttons on the front of the base and turn it on. After the fan starts to run at high speed, it will enter the DFU mode – open the root directory of the desktop software to find the rootdemo software and open it – select the device type – click “…”button to select the firmware that needs to be flashed- click to force refresh- restart the base after the prompt is successful (if the prompt “DFU device is lost”, you need to repeat the previous steps to enter the DFU mode).
Operation Video: https://www.youtube.com/watch?v=-wQsklwS81M
Press and hold the black button on the main board of the brake pedal and connect the data cable – open the root directory of the desktop software to find and open – select the device type – click the “…” button to select the firmware that needs to be flashed-click to force refresh – unplug the data cable again after the prompt is completed.
The device can only be used after binding the keys in the game settings. The specific setting location depends on the game.
Open the desktop software-settings-horizon auxiliary box and hit √-enter the game to bind the key.
Horizon assist is not fully turned on.
The computer system is win11 system; 2) The background startup of the horizon auxiliary software fails(Check the background start letter open the computer task management and go to – detailed information – production to see if there are two processes starting with horizon).
Place the quick-release female head on the table – connect the data cable of the female head to the back interface of the HUB – align the HUB with the hole and place it on the quick-release female head – align the steering wheel with the hole and place it on the HUB – place the LOGO cover on the On the steering wheel – Align the holes and drive the screws in (it is recommended not to tighten each screw at one time, and then tighten them one by one after all are driven in).
To change the HUB channel, the specific operation is as follows: Long press the two knobs on the steering wheel until the four buttons on the steering wheel are always on and make a beep sound – open the mobile phone APP – My – Device Management – find the corresponding number device and click “setting button -Click edit in the channel column-enter a different digital channel from other devices-click settings-wait for the prompt setting to complete and the steering wheel button light goes out and a beep sounds.
To replace the steering wheel paddle sensor, you can send it back for processing or send the sensor to replace it yourself. The specific process of selfreplacement is as follows: Remove the HUB from the steering wheel – remove the front panel screws of the HUB – grab the two knobs on the HUB to take out the panel ( It cannot be taken out quickly, just take it out slowly until it breaks away from the housing) – pull out the paddle sensor and connect it to the HUB main board – Take out the front panel completely – Remove the paddle sensor screw and replace the rear fastening screw – Connect the sensor to the main board – Buckle the front panel back and fasten the screw ( The HUB’s front panel and the main board are fixed together, and they are taken out together, and it is best to operate under the guidance of personnel).
Possible reasons: 1. Sensor failure(Mostly it is the case of a single pedal without input); 2. Main board failure.(mostly because the pedal as a whole cannot recognize the input on the computer).
Remove the pedal from the mounting metal plate and unplug all wiring harnesses – remove the pressure conducting spring on the sensor – Reverse the pedal – remove the sensor fixing screw at the bottom – pull out the sensor and replace it with a new sensor – fasten the screw – put back the spring.
Remove the brake pedal separately – reverse the pedal – remove the 4 fixing screws – replace the new motherboard and install it after taking it out.